1) Our Products Features

a. Do you charge for Big and Tall?
No, we don't. No matter how big or tall you are, you pay the same price as the smallest man on earth.
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b. Can I order for my friends/family?
Yes you can, however, please open a different account for them because we keep ONLY ONE MEASUREMENTS PROFILE PER ACCOUNT.
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2) Special Requests, Options, Pickstitching, Monogramming, etc.

a. What is Pickstitching?
Pickstitching is to replicate hand stitched lapels and pockets by making the stitches visible. This process is all done by hand and is an option we offer when ordering a suit/jacket/blazer from us. There is a charge for this feature.
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b. Can I embroider my company's logo?
Yes we can embroider your logo on the garments you order. Please email us the quantity with a digital image of the logo you want us to embroider.
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c. I want removable collar stays on my shirts, is this possible?
Yes, we can do removable collar stays on shirts. Please select this option when placing your order.
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d. Are the pants lined?
We give you the option of half lining, full lining, crotch lining and no lining. Crotch lining means the crotch would be lined and the pants would also be half lined. There is an extra charge for full lining.
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e. Are working buttons on sleeves possible? I would also like to monogram my name inside the jacket, is this also possible?
Yes, it is possible to have the sleeves with working buttons, there is an extra charge that will be assessed.
We can also stitch your full name or initials inside the jacket for an additional charge.
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3) Fabric Information

a. Where do you buy your fabrics?
Some of our fabrics are made in Thailand, some from China and some of the cottons are from Japan. High quality fabrics are mostly from Italy and England.
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b. Fabric care information
All Woolen products should be dry cleaned only. Cotton fabric can be machine washed using cold water, however hand washing is recommended for durability. All Silk items should be dry cleaned or hand washed using cold water.
Steaming is also recommended for all our items, hot iron should not be applied directly on the garment, but you should apply iron over linen cloth. Apply hot iron directly on Pure Cotton garments.
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c. Do you have colors like Pink, Orange, Yellow etc. for a shirt or suit?
These fabrics do not sell very well which is why we dont stock these fabrics, however we can still source these fabrics. If you would like to order these colors, just email us and we will let you know which fabrics would be suitable and the pricing of it.
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d. I dont see the fabrics I am looking for in your fabric catalogue, can you source a different type of material for us?
Yes we can source different type of materials/fabrics for you, send us an email with the image of the fabric or send us a link of any website showing the fabric you require, we can then quote you price for making garments out of that material if we do find it.
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4) Styling

a. Do you customize clothing in any style?
Yes we can tailor garments in any style and we mean it. If our order pages does not fulfill your styling requirements, send us pictures via email of what you want us to make.
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b. Should I have a center vent, side vents or no vent?

Center Vents - More Comfortable then no vents (recommended)
No vents - Looks good but can be snug or fitted sometimes
Side Vents - Very comfortable while seated. Although its traditional (not very modern)
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c. Can I send you images of designer suits for you to duplicate?
Yes, just order and then send us an email immediately with a picture of the style you want. Refer to copy your clothes page.
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5) Swatches, Swatch Sizes and Catalogues

a. I want a catalogue of Custom Clothings.
As we are custom tailors, we do not produce catalogues, this is indirectly an advantage for you as you can send us any style and we would duplicate it for you. We can also duplicate designer styles.
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b. Can I order swatches?
Yes, click here to order now.
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6) Costs, Pricing, Special Prices and Discounts

a. I would like to order multiple items, I would like to place a bulk order. Can I have a Special Price?
Yes, you can get a special price refer to our discount program section on our website for current discounts. If there are no offers which match your needs, please email us for quotation.
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b. Can I order just 1 shirt/1 suit? Is there a minimum order?
We dont have a minimum order when you place an order with us, however to keep cost down and to be able to continue supplying you with good products at lower price, we would ask you to consider placing your order for at least $70. For first time customers, you can also try purchasing just 1 shirt or 1 suit from us to test our workmanship and quality.
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c. Where do I see the prices for the garments I wish to order?
Price depends on the fabrics, to determine the price, choose the product you want to purchase then a page would come up with fabrics and prices.
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7) Measurements, How to Measure? Clothes fitting, Copy your clothes service.

a. I am not sure how to measure myself? Do you have a suggestion, please advise.

b. When would I send you images of myself?
We prefer that you send us images of yourself so that we can see your body postures and make your suit fit you better.
If sending photos we recommend you send us your Full front, Back and both left and right images.
We prefer the images to be taken against a dark background.
Send it right after placing your order.
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c. Should I take the measurements from preferred clothes or from the body, if from the body should I wear clothes while measurements are being taken?
All 2 dimensional measurements can be taken directly from preferred clothes
All 3 dimensional measurements (chest, waist, hips, thighs) should be taken exactly on the body with clothes on. Take measurements with clothes on always.
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d. I have my old suit/shirt/pants that fits me very well, can I send you to copy?
Click here for Copying clothes info.
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e. Can you cut my shirt/suit/pants loosely, snug or baggy, etc.
As we are custom tailors, we can do all loosely, snug or baggy, just indicate in your order.
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f. I am interested in ordering, however I am a big and tall type, do you charge extra?
We do custom clothing for big and tall. There is no extra charge for the material.
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g. I am in a wheelchair, can you make my clothes?
Yes, we can custom make your clothes although we would prefer that measurements are taken from favorite pieces of clothing.
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h. My sleeves are very short and my neck is very big, can you accommodate this?
There are no problems with this as all pieces of clothing are made only for you and no one else.
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i. I wish to place another order, my old suit length was a little long, can I update my measurements?
Yes, when ordering, a page with your measurements would appear where you can change it accordingly. See Copy Your Clothes page for more information.
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j. I am an existing client, but I don't know why my measurements are not showing up when ordering?
If you do not see your measurements, there must be a problem with the database OR you have sent us some clothing to copy. Copied clothing measurements are not populated online, however, you can still place your order because we have saved your measurements on file. Do not resend your clothes or measurements unless there is a change from your previous order.
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k. Would I get a perfectly fitted suit?
As we are custom tailors for over 3 generations, we do have a lot of experience and knowledge about peoples measurements and sizes, we can therefore, just by looking at your measurements, understand whether the measurements have been taken correctly or not, if there are some discrepancies, we will get back to you.
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8) Wardrobe Specials, Special Offers, Package Discounts and Gift Certificates

a. I want to order five suits or ten shirts. Can you give me a deal?
Currently there are no discount or gift certificate programs in place.
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9) Order Process, How to order?

a. How do I place an order?
To start, Click on Order Now. You will have to log into your account, if you are not registered, you can register at that point. Now choose whether it is for Ladies or Gents, then choose the product you would like and choose the fabric (the price is shown here), choose the styles then choose the options for your clothes, then add the product to cart. If you wish to order more items, click on Gents/Ladies Products in the cart page and follow to same step, after you have finalized your order, click Check Out. Your clothes should reach you in 3 - 4 weeks time.
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b. I am having a problem placing an order online via your website.
We are very sorry if you cannot place your order via our website, you can also email us your order and let us know your measurements by using the measurements form on the website.
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10) Payments options

a. Do you accept credit cards?
We accept major credit cards VISA, AMEX, Discover & MASTER CARD through the PayPal website or you can also choose to pay using a paypal account.
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b. Do I have to pay for my order upfront? Can I pay on delivery?
Currently, no payment plans or pay on delivery is available.
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c. Can I pay half now and half when I receive the products, do you offer credit terms?
We are very sorry, but we dont offer Credit Terms, Payments in installments or Partial Payments. All payments have to be made before tailoring begins.
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d. What are my payment options?
You can pay by credit card through the Pay pal site or use a Pay pal account.
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e. Can I order by fax or phone?
No phone or fax orders are accepted at this time.
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11) Track Your Order, Turn Around Time and Shipping

a. When would my order be shipped?
All orders placed with us should be shipped out within 10 days and should reach you within 3-4 weeks. We don't guarantee if delay in transit occurs.
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b. Do you ship world wide?
Yes we ship world wide, however there are some red flagged countries that we do not ship to. We do not ship orders to most African countries and some Eastern European and Asian countries without sufficient identity verification documentation. This is to safeguard against fraudulent order placements and to protect our clients and ourselves from any unnecessary inconvenience. Once an order is received and deemed by our fraud prevention mechanism to require verification documents, we will email asking for documentation as necessary to proceed with the order.
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c. Do I have to pay custom duties/ taxes, etc?
You may have to pay custom duties/taxes depending on country to country, this duty can only be determined by your custom authorities which can range from 5% - 20% however we help by declaring a lower value so that there might be a minimal tax or none at all.
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d. Do you ship to USA, UK, Australia, Germany, etc.
We ship to every corner of the globe where the couriers can go to, except red flagged countries (without verification).
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e. How do I track my order online?
Currently there is no tracking online, however you can email us if you have any questions on your order.
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f. What is the Turnaround Time?
All orders should reach you within 3-4 weeks time.
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12) Your Account with us, Your Order Status

a. How do I open an Account?
On the top menu, there would be a Register or login link where you can login or set up an account.
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b. How do I check the status of my orders?
You can email us if you have any questions on your order.
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13) Advertising with Buildalook.

a. How do I advertise with Buildalook.com?
Click on link for more information.
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14) Discounts and Specials

a. What kind of discounts and specials does Buildalook.com offer?
Currently no discounts or specials are available. Specials will be advertised as they become available.
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15) Return Policy, Privacy Policy, Cancellation Policy, etc.

a. What is the Return Policy at Buildalook.com?
Buildalook.com is dedicated to maintaining total customer satisfaction in the fullest possible way.. If there is any error on our part, we will alter/replace the product free of charge. However, if it is client's fault, by sending us wrong measurements, we will alter it as much as we can and send it back to you, however, both ways shipping costs will be the customer's responsibility. An order already been placed and paid for cannot be cancelled. We do not do refund, so please do not send any request asking for refund. All orders can be returned to us for alterations. For more specific answers to your questions about our return policy, please feel free to send us an email.
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